We take your PRIVACY seriously
Preferental Pty Ltd (A.C.N. 676 706 871)
We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (the Act).
The Act allows personal information to be collected, used and disclosed for the purposes for which it was collected in accordance with the Act.
This Privacy Policy only applies to the extent we collect, use and disclose personal information in connection with this website.
This Privacy Policy may be revised, updated or replaced from time to time, and we may subsequently notify users of any changes to it by posting the revised, updated or replaced Privacy Policy on this website. Any changes to it take effect on the date on which the revised, updated or replaced Privacy Policy is posted to this website.
Personal Information
When we refer to personal information, we mean information from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
What information do we collect?
We may collect your name, address, postcode, email address, date of birth, gender, employment, telephone number, property details, payment details and proof of identity such as your driver license or passport number. We may collect additional personal information from you from time to time.
Personal information we collect about you may also include credit-related personal information. We generally do not collect sensitive information about you, unless you
provide it to us voluntarily. For example, when you interact with one of our agents, you may provide sensitive information such as racial or ethnic origin, sexual orientation, health information, religious or philosophical beliefs or political opinion and membership or affiliation information. You consent to us collecting sensitive information which you provide to us voluntarily. If we need to collect any sensitive information for a specific purpose, we will ask for your consent.
If you are an employee or prospective employee, we may need to collect sensitive information about you, and you consent to us collecting this information. For example, personnel records may include sensitive information such as place of birth, racial or ethnic origin, criminal record, tax file number, disabilities and relationship information. Recruitment
records may include employment history and experience, referees and other employment related information.
If you provide us sensitive information, we will treat it as personal information and handle it in accordance with this Privacy Policy. You don’t have to give us all the information we request. However, if you do not provide us with some or all the personal information required, we may not be able to provide you with the products and services or information you request, to the requested standard or at all, and you may also miss out on receiving valuable information about us and our products and services.
Why we collect your Personal Information
We collect and receive personal information from our clients in order to conduct our business, which includes all aspects of Real Estate Property Management, and which means dealing with prospective and current tenants and landlords. From time to time, we may offer other products and services.
To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide products or services used or marketed by us.
Information disclosed
We will use and disclose personal information only for the purposes for which it is collected in accordance with the Act, including:
- Providing services and customer support, including service updates.
- Maintaining and updating our records.
- Comparing information for accuracy and verifying it with third
parties. - Providing information as authorized or required by law or a relevant
government body or authority.
How do we collect Personal information
Where reasonable and practical we will collect your personal information only directly from you.
We collect personal information when you:
- Request us to provide our products and services or information about our products and services.
- Contact us to make an enquiry about our listed properties or our products and services, including online, over the phone or in person.
- Subscribe to communications from us such as updates, publications or newsletters.
- Tell us about your preferences when making an enquiry or using our products and services.
- Contact us to provide feedback, comments or suggestions on our functions and activities or complete one of our surveys.
- Interact or engage with us through our websites or social media platforms.
- Attend property inspections or visit our offices, including via manual sign-in and security surveillance of our offices.
- Apply for a job with us or become an employee or become a supplier or contractor that provide a product or service to Preferental.
- Credit reporting bodies and providers, law enforcement agencies and government agencies to verify your identity or assess your credit worthiness.
- Reputable data sources and publicly available sources of information
- Your representatives (lawyers, mortgage broker, accountants and financial advisors).
- Your nominated referee or employer when you apply to rent a property.
- Service Providers that provide marketing leads, marketing and data analysis services to us.
- Otherwise interact with us or disclose your personal information to us
As well as collecting information directly from you, there may be occasions when we may collect information about you from other people or organisations. We may combine this information with information we already have about you to help us understand trends, attributes, behaviour and preferences.
Where we receive information about you indirectly from service providers, we require that the service provider has collected and disclosed that information in accordance with the Privacy Act.
Who do we disclose your Personal information?
Where possible, we will inform you, at or before the time of collecting your personal information, the types of organisations to which we intend to disclose your personal information.
Prior to disclosing any of your personal information to another organisation, we will take all reasonable steps to satisfy ourselves that:
The organisation has a commitment to protecting your personal information at least equal to our commitment; and
You have consented to us doing so.
Sometimes we are required or authorised by law to disclose your personal information. Circumstances in which we may disclose your personal information would be to a Court or Tribunal in response to a request or subpoena. Or to the Australian Taxation Office.
Preferental Pty Ltd may disclose your personal information and credit-related information within Preferental Pty Ltd including to our officers, employees, agents, brokers and contractors.
We may disclose your personal information and credit-related information
as part of our functions and activities, including:
- To the other parties in any real estate transaction including landlords
and tenants, and their authorised representative. - To guarantors, other mortgage intermediaries, lenders, financial
institutions, insurers, valuers and credit reporting bodies and
providers. - To your authorised representatives (lawyers, mortgage brokers,
accountants and financial advisors). - To regulatory bodies, government agencies and law enforcement
bodies in any jurisdiction. - To debt collectors and utility companies.
Preferental Pty Ltd collects information from various on-line platforms and services, such as Facebook and Google. Users of these platforms and services may elect to send information to Preferental Pty Ltd from the platform.
Preferental Pty Ltd uses this information strictly in accordance with the terms imposed by that platform; this Policy; and the purposes for which the information was collected.
Preferental Pty Ltd never sells or monetizes your personal information.
Some of the service providers we disclose your personal information to may have servers located overseas in various countries, including USA, Europe, Japan and Philippines.
We require that all of those to whom we disclose personal information or who may have access to personal information, have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy, including in relation to security and confidentiality.
They must only use your personal information for authorised purposes.
Direct Marketing
From time to time, we may use your personal information to provide you with current information about Preferental Pty Ltd and the real estate market, our community and local area, changes to our organisation, or new products and services being offered by us or any company we are associated with.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our office at katelorden@preferental.com.au.
We will take all reasonable steps to meet your request at the earliest possible opportunity.
If you choose to opt out of all direct marketing communications, please note that Preferental Pty Ltd may still contact you for other reasonable purposes, including information that Preferental Pty Ltd is legally required to send, notifications of changes to Preferental Pty Ltd products and services or policies and information regarding the use, rights, benefits or
obligations of customers of our products and services.
How we hold information and keep it secure
Preferental Pty Ltd holds your personal information both electronically, on our own servers and those of our service providers, and in hard copy at our secured offices.
Preferental Pty Ltd takes the security of your personal information seriously and we implement a range of technical, administrative, personnel and physical measures to safeguard your personal information against loss, interference and unauthorised access, modification and disclosure, and misuse, including using electronic and physical access restrictions to files containing personal information and ensuring encryption of personal
information sent and received.
Access to your Personal information
We will provide you with access to the personal information we hold about you. If you would like to access your personal information, or ask us to update, correct or delete it, you can do so by contacting us in writing and verifying your identity.
To access personal information that we hold about you, use the contact details on our Contact page.
We may charge a fee for searching for, and providing access to, your information on a per request basis.
Updating your Personal information
It is important to our relationship that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any or your personal information has changed.
If you wish to make any changes to your personal information, we hold about you to ensure it is accurate and up to date, please contact katelorden@preferental.com.au.
We will generally rely on you to assist us by informing us if the information we hold about you is inaccurate or incomplete.
Denied access to Personal information
There may be situations where we are not required to provide you with access to your personal information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious.
We will only refuse access in exceptional circumstances, and if this is the case, we will advise you of our reasons for doing so.
Business without identifying you
In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information. Such a situation would be where you make general real estate enquiries.
Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have given consent for us to do so, or in the exercise or defence of a legal claim. Sensitive information is information relating your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual
preferences, criminal record or health. Anonymity
Anonymity
General users of the website do not need to disclose their identity to us in order to use this website. This website does not, therefore, collect personal information about people who generally access it except in the circumstances described above.
How safe and secure is your Personal information?
We will take reasonable steps to protect your personal information by storing it in a secure environment. When the statutory records storage period expires and the information is no longer needed for any purpose for which the information may be used or disclosed, it will be destroyed or have any identifying information permanently removed.
We will also take reasonable steps to protect any personal information from misuse, loss and unauthorised access, modification or disclosure.
Changes to our Privacy Policy
We are constantly reviewing all our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as are the law and marketplace practices. Consequently, we many change this Privacy Policy from time to time or as the need arises.
Cookies
A cookie is an electronic token that is passed to the user’s browser which passes it back to the server whenever a page is sent to the user. Our servers may generate cookies which are used to keep track of the pages that users have accessed while using the website. The cookie also allows data to be inputted into a form or template and temporarily stored until the user chooses to save that form or template. Cookies generally remain on the user’s computer even after an internet session is ended and the computer rebooted. The cookie can be read by the server that placed it there during a subsequent visit to that same server. Their exact behaviour is server specific.
When users visit this website, our server may log certain information, including the type of browser and operating system the user is using, the top level domain name (for example .com, .net, .au, etc), the address of the referring site (for example, the previous site visited), the server’s IP address, the date and time of visit and the address of the pages accessed and the documents downloaded. This information is generally only for internal statistical analysis and system administration purposes.
Any other information supplied to us (for example, if a user sends an email or enters any personal information into our website) is treated in accordance with this Privacy Policy. Preferental Pty Ltd may use and combine this information to maintain, secure and improve our websites, enhance your experience when using our websites, display and deliver relevant content, services and advertising and understand the effectiveness of our marketing and advertising (including direct marketing and online ads on external websites).
If you want to prevent cookies being used, you can change your browser settings to disable cookies. However, this might mean that your access to parts of our website is limited, or you may experience reduced functionality when accessing certain website functions.
Our website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyse how users use the website. The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States of America.
Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the
information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google’s ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Use (http://www.google.com.au/analytics/terms/us.html) and Privacy Policy (www.google.com.au/policies/privacy)
Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices or the content of those websites. This Privacy Policy does not extend to those linked websites.
Marketing and opt-out
We may also use the information, including personal information (excluding sensitive information), provided by users of this website for marketing and research purposes, to analyse and improve products, benefits and services and to inform users of products, services and benefits provided by us, our related entities, suppliers or sponsors which we consider may be of value or interest to users, unless the user tells us, or has previously told us, not to. If a user does not wish to receive any information about such products, services and benefits they can contact katelorden@preferental.com.au
We will not use your sensitive information for these purposes without your consent.
We are committed to protect your PRIVACY
We aim to provide the best possible service to our clients by providing the best possible experience along your real estate journey.
We understand that any personal information we collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any personal information we collect from you or is received by us will be treated with appropriate respect ensuring protection of your personal information.
We take reasonable steps to protect all information which we hold (including personal information) from misuse, loss, and unauthorised access, modification or disclosure. We may store information about you in the cloud or other types of networked or electronic storage. As electronic or networked storage can be accessed from various countries through an internet connection it is not always practical to know in which country personal information about you may be held.
Where appropriate, we use secure transmission facilities. However, no transmission of information over the internet can be guaranteed to be completely secure and we do not warrant the security of any information transmitted to us over the internet.
Our commitment in respect of personal information is to abide by the National Privacy Principles for the protection of personal information, as set out in the Privacy Act and any other relevant law.
Acceptance of this Privacy Policy
By using this website, accessing any of our products, services or features, the user acknowledges that it has read, understands and accepts this Privacy Policy and the permissions to collect, use and disclose personal information, and the user authorises us to collect, use and disclose, in accordance with the Act, their personal information for the purposes specified in this Privacy Policy.